Sagan Labs AI ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Cargo Fusion.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, company name
- Business Information: Company size, industry, operational data
- Payment Information: Processed securely through third-party payment processors
- Communication Data: Messages, support tickets, feedback
1.2 Automatically Collected Information
- Log Data: IP address, browser type, device information, access times
- Usage Data: Features used, pages visited, time spent on platform
- Cookies: We use cookies and similar technologies (see Cookie Policy below)
1.3 AI Processing Data
- Images: Package photos, carrier labels, product images
- Extracted Data: Tracking numbers, dimensions, weights, product descriptions
- Warehouse Data: Receipt information, pallet data, shipment details
2. How We Use Your Information
- Provide and Maintain Service: Process packages, generate documents, manage accounts
- Improve AI Models: Train and enhance our AI accuracy (anonymized data only)
- Customer Support: Respond to inquiries and provide technical assistance
- Analytics: Understand usage patterns and improve user experience
- Communications: Send service updates, newsletters (with consent), and notifications
- Security: Detect fraud, prevent abuse, and protect our systems
- Legal Compliance: Comply with applicable laws and regulations
3. How We Share Your Information
3.1 We DO NOT Sell Your Data
We never sell your personal information to third parties.
3.2 We May Share With:
- Service Providers: Cloud hosting (AWS, Google Cloud), email services, payment processors
- Business Partners: Only with your explicit consent
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale
4. Data Security
- In Transit: TLS 1.3 encryption for all data transmission
- At Rest: AES-256 encryption for stored data
- SOC 2 Type II compliance
- Regular security audits
- Access controls and authentication
We retain your data for as long as your account is active or as needed to provide services. You may request deletion at any time.
5. Your Rights and Choices
- Access and Portability: Request a copy of your data in a portable format
- Correction: Update your account information at any time
- Deletion: Request deletion by contacting contact@saganlabs.ai
- Opt-Out: Unsubscribe from marketing emails via the link in every email
6. Cookie Policy
- Essential Cookies: Required for site functionality
- Performance Cookies: Analyze usage and improve service
- Functional Cookies: Remember your preferences (e.g., language selection)
7. California Privacy Rights (CCPA)
California residents have the right to know, delete, and opt-out. We do not sell data. To exercise rights, email: contact@saganlabs.ai
8. European Privacy Rights (GDPR)
EEA residents have rights to access, rectify, erase, restrict processing, data portability, object to processing, and withdraw consent. To exercise rights, email: contact@saganlabs.ai
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.
10. Contact Us
Sagan Labs AI
8950 NW 27th St, Doral, FL 33172
Email: contact@saganlabs.ai
Last Updated: January 1, 2025